1.Item Processing time:
Items will be shipped within 1-5business days after we verify your payment.
Normally we deliver the goods by DHL or EMS and it will take 5-15 days.Sometimes it would be longer because of the bad weather, a waste of time in customs clearance. Thus please wait patiently when you do not receive your item on time. In this case,please contact us first, and then we will help you track it.
2.Received Your Item:
Once you receive your package, pls open and check it to make sure all products are safely arrived. Also, pls inspect it right away to make sure it matches the description in the listing.
If something is unsatisfactory, please contact us to solve the problem. Most times it is simply misunderstanding that we will be happy to correct.
Please don’t hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction
3.Return Policy
Only defective products will be offered exchange.Defective products must be returned within 60 days from the date you placed your order.
It may take up to 5 business days to process your return after we receive your product.And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
4.Feedback
Since your feedback is very important to us, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It`ll just take you 1 minute. Thank you!
We always offer the lowest price for best goods and service to you. Please contact us before leaving neutral or negative feedback.We will try our best to solve the problem and leave you a happy shopping mood here. Thank you!
5.Custom Taxes:
The policy are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.
Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.
If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. we are more than happy to follow your instructions.
6.Payment
There are many payment methods available on TheGreatGolfers.com such as credit cards, real-time bank transfers, offline payments (bank transfers). You can choose a method which is the most convenient for you. To protect your interests, your payment will be temporarily held by TheGreatGolfers.com, and will not be released to us until you receive your order and are satisfied with it.
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